1- Can you give me more details, please?
a. Yes, the CPU has a defect.
b. I ordered it on your website a week ago.
2- I apolagise for the inconvenience.
a. Well, I hope this won't happen again.
b. That's OK, I appreciate your help.
3- I want a refound!
a. I'll ask my manager.
b. I'm sorry, we can't give you your money back.
4- Will you correct the mistake right away?
a. We'll replace the part immediatly.
b. We'll deal with it now.
5- Our order still hasn't arrived!
a. Our records say it was delivered to you on Friday.
b. I'll look into that and call you right back.
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