Customer Complaints

 Thank you for calling Magic Electrics. How can I help you?

Hello I have complaint about a intel pentium processor we recived yesterday.

Please hold the line. I'll put you trough to our technician depertment. What's your name and customer number?

Jake Ronalds and my customer number is: ME357.

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Good morning. May I ask what the problem is, please?

Yes, the cooling system doesn't work.

I'm sorry about that. What's your invoice number, please?

It's 007865.

Send us the processor and we will replace it. We will cover all the expenses because it's under warranty.

Ok, thank you.

A

B

C

Customer Complaints

1- Can you give me more details, please?

a. Yes, the CPU has a defect.

b. I ordered it on your website a week ago.

2- I apolagise for the inconvenience.

a. Well, I hope this won't happen again.

b. That's OK, I appreciate your help.

3- I want a refound!

a. I'll ask my manager.

b. I'm sorry, we can't give you your money back.

4- Will you correct the mistake right away?

a. We'll replace the part immediatly.

b. We'll deal with it now.

5- Our order still hasn't arrived!

a. Our records say it was delivered to you on Friday.

b. I'll look into that and call you right back.